Community Healing Centers Program Policies
Refunds may be obtained minus a $10 administrative fee when cancelling 7 days before the event. Requests for refunds can be made by telephone or email. Refunds will be issued within two weeks of the request.
Community Healing Center (CHC) events will be held in facilities that are compliant with the Americans with Disabilities Act of 1990. Every reasonable effort will be made to accommodate specific requests that are made with adequate prior notification.
The Community Healing Centers respects human rights, individual differences, and all faith traditions. CHC does not discriminate against any individual or group with respect to any service, program, or activity based on gender, race, creed, national origin, sexual orientation, religion, or age.
Attendees at CHC activities are not required to adhere to any particular religion or creed.
Instructors in the Community Healing Centers programs are required to adhere to our non-discrimination policy and are expected to be culturally competent in their instruction delivery. Courses are designed to respect individual differences and reflect awareness of diversity.
It is the responsibility of the Core Leadership Team to ensure that all instructors, course curricula, and program activities are conducted in a manner consistent with this policy.
The Community Healing Centers is fully committed to conducting all activities in an ethical manner. CHC will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Core Leadership Team.
While CHC goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues that come to the attention of the program staff that will require intervention and/or action on the part of the staff. Grievances may include requests for refunds, complaints about the course content, complaints about facilities, complaints about non-receipt of certificates, complaints about miscellaneous occurrences.
This procedural description serves as a guideline for handling such grievances. When a participant, files a grievance and expects action on the complaint, the following actions will be taken.
1. The participants will be asked to put their concerns in writing.
2. If the grievance concerns a presenter, the content presented by the presenter, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The program staff will then pass on the comments to the presenter, assuring the confidentiality of the grieved individual.
3. If the grievance concerns a workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the Core Leadership Team (CLT) will mediate and will be the final arbitrator. If the participant requests action, the CLT may, at its discretion:
· provide a credit for a subsequent year’s workshop or
· provide a partial or full refund of the workshop fee.